Ordering Info

How to Order

Hoffman Nursery is wholesale only. If you are in the horticultural trade, you may order from us in any of the following ways:  

• Email sales@hoffmannursery.com
• Call direct (919-479-6620) or toll free (800-203-8590)
• Fax to 919-471-3100

For quicker and easier ordering, put together your order using our downloadable availability & order form.

If you are a retail customer, we do not have the resources to take your calls, answer your emails, or have you visit the nursery. We do hope you'll seek out grasses and sedges at your local garden center. If you can't find them there, Izel Plants is an online marketplace for native plants that offers a selection of our plants. If you have questions about their offerings or what's in stock, please contact them directly.

Order Process

1. Order—Place your order via email, phone, or fax.
2. Acknowledgement—You will receive an order acknowledgement via email (or fax, if needed).
3. Confirmation—Please examine the order acknowledgement carefully. Reply to the email stating your approval. In the event of changes or corrections, list them in your reply. You may also print the acknowledgement, note any changes or corrections, sign it, and fax to 919-471-3100. We must receive confirmation before orders are shipped.
4. Ready to Receive—Near your ship date, we will call to confirm you are ready to receive your plants. If paying by credit card, we will collect your card information at this time.
5. Invoicing—Customers will receive invoices via email. Please make sure your Accounts Payable contact information is up to date and include a valid Accounts Payable email address. Delivery via fax or U.S. mail is available, if needed.

Order Details

Minimum Order—For first-time U.S. customers, there is a 10-tray minimum. No minimum is required after the first order. All orders bound for Canada have a 25-tray minimum.

Trays—Liners must be ordered in full trays. For example, if you need 100 plants in the 32 size, order either 3 trays (96 plants) or 4 trays (128 plants). Each tray consists of one variety (no mixed trays).

Order Deadlines—All orders and changes to orders must be received by noon Wednesday for shipment the following week.

Substitutions—We aim to give you the plant and size you want. There are times when weather conditions and stock supplies may affect nursery production. We will suggest a substitute plant or a different size, if requested.

Plant Tags—Each tray includes one 5” x ¾” white stick tag printed with common and botanical names, zone, plant descriptions, and cultural needs of the plants in that tray. You may order additional plant tags for $0.15 each. Your company name can be added at no extra charge. Please request plant tags when you place your order.

Patented Plants—We are required to send tags with selected patented plants. For those plants, the tag cost is included in the per plant price. Patented plants may not be propagated without a license.

Terms & Conditions of Sale

Hoffman Nursery, Inc. provides ornamental grasses to the wholesale horticultural industry. Please present proof of a horticultural business. Prices are F.O.B. at our nursery and are subject to change without notice.

Payment—Check, money order, Visa, MasterCard, Discover, American Express or electronic funds transfer (EFT) may be used for payment. Email HNIAR@hoffmannursery.com for an EFT form if that is your preferred method of payment. Payments must be made in U.S. currency and all checks or money orders must be drawn on a U.S. bank. All payments must be received prior to shipment date if there is no established credit account. All orders paid for by credit will be charged a 2.69% credit card fee.

Credit—Credit may be established by submitting a credit application with three credit references. Please allow two weeks for processing. All credit accounts are net 30 days. We reserve the right to cancel credit at any time. You may download a credit application or email sales@hoffmannursery.com or call 800-203-8590 to request one.

Claims—All claims must be made in writing within three (3) days of delivery. Photos that support your claim will expedite the process, so please include them when possible.

Cancellations—Orders cancelled less than a week (7 days) prior to ship or pickup date will be charged a 20% restocking fee.

Phytosanitary Certification & Special Treatments—Some countries and U.S. states require a phytosanitary inspection and certificate. Other states may require special treatment to comply with federal or state quarantines and regulations. Additional fees may apply. Unfortunately, we are unable to ship to Hawaii, Oregon, New Mexico, and Idaho.

Our Guarantee

We guarantee plants that are healthy and true to name. Because of environmental and planting conditions beyond our control, we cannot guarantee the life and productivity of any plant. We will gladly correct any mistakes made by us. In no case will our liability exceed the amount of purchase.