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Ordering Info

How to Order

  • Email sales@hoffmannursery.com
  • Call direct (919-479-6620) or toll free (800-203-8590)
  • Fax to 919-471-3100
  • Mail to 5520 Bahama Rd, Rougemont, NC 27572

For quicker and easier ordering, put together your order using our downloadable availability & order form.

Order Process

  1. Order—Place your order via email, phone, fax, or US mail.
  2. Acknowledgement—You will receive an order acknowledgement via email (or fax, if needed).
  3. Confirmation—Please examine the order acknowledgement carefully. Reply to the email stating your approval. In the event of changes or corrections, list them in your reply. You may also print the acknowledgement, note any changes or corrections, sign it, and fax to 919-471-3100. We must receive confirmation before orders are shipped.
  4. Ready to Receive—Near your ship date, we will call to confirm you are ready to receive your plants. If paying by credit card, we will collect your card information at this time.
  5. Invoicing—Customers will receive invoices via email. Please make sure your Accounts Payable contact information is up to date and include a valid Accounts Payable email address. Delivery via fax or U.S. mail is available, if needed.

Order Details

Minimum Order—For first-time customers, there is a 10-tray minimum. No minimum is required after the first order.

Trays—Liners must be ordered in full trays. For example, if you need 100 plants in the 32 size, order either 3 trays (96 plants) or 4 trays (128 plants). Each tray consists of one variety (no mixed trays).

Order Deadlines—All orders and changes to orders must be received by noon Wednesday for shipment the following week.

Substitutions—We aim to give you the plant and size you want. There are times when weather conditions and stock supplies may affect nursery production. We will suggest a substitute plant or a different size, if requested.

Plant Tags—Each tray includes one 5” x ¾” white stick tag printed with common and botanical names, zone, plant descriptions, and cultural needs of the plants in that tray. You may order additional plant tags for $.07 each. Your company name can be added at no extra charge. Please request plant tags when you place your order.

Patented Plants—We are required to send tags with selected patented plants. For those plants, the tag cost is included in the per plant price. Patented plants may not be propagated without a license.

Terms & Conditions of Sale

Hoffman Nursery, Inc. provides ornamental grasses to the wholesale horticultural industry. Please present proof of a horticultural business. Prices are F.O.B. at our nursery and are subject to change without notice.

Payment—Check, Money Order, Visa, MasterCard, Discover, or American Express. Payments must be made in U.S. currency and all checks or money orders must be drawn on a U.S. bank. Payments by credit card must be made on the ship date; therefore, please submit credit card information when we call to confirm your ship date.

Credit—Credit may be established by submitting a credit application with three credit references. Please allow two weeks for processing. All credit accounts are net 30 days. We reserve the right to cancel credit at any time. You may download a credit application or email sales@hoffmannursery.com or call 800-203-8590 to request one.

Claims—All claims must be made in writing within three days of delivery. Photos that support your claim will expedite the process, so please include them when possible.

Cancellations—Orders cancelled less than a week prior to ship or pickup date will be charged a 20% restocking fee.

Our Guarantee

We guarantee plants that are healthy and true to name. Because of environmental and planting conditions beyond our control, we cannot guarantee the life and productivity of any plant. We will gladly correct any mistakes made by us. In no case will our liability exceed the amount of purchase.

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